Shipping policy

Return & Refund Policy – Beard Wolf

At Beard Wolf, customer satisfaction is our priority. If you are not fully satisfied with your purchase, please review our return policy below.

1. Eligibility for Returns

You may request a return under the following conditions:

• The item must be unused, unopened, and in its original packaging.

• The return request must be made within 14 days of receiving your order.

• Proof of purchase (order number or receipt) is required.

For hygiene and safety reasons, opened or used grooming products (oils, creams, balms, rollers, etc.) cannot be returned or refunded, unless the item is defective or damaged upon arrival.

2. Non-Returnable Items

The following items are non-returnable:

• Opened or used products

• Consumables

• Promotional or discounted items (unless defective)

3. Damaged or Defective Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Provide clear photos or videos of the issue, and we will offer:

• A replacement, or

• A full refund (depending on the situation)

4. Return Process

To initiate a return:

1. Contact us at [wolfbeard75@gmail.com] with your order number and reason for return.

2. Wait for return approval and instructions.

3. Ship the item back using a trackable shipping method.

Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

5. Refunds

• Once the return is received and inspected, you will be notified of approval or rejection.

• Approved refunds will be processed to your original payment method within 5–10 business days.

• Shipping fees are non-refundable.

6. Late or Missing Refunds

If you haven’t received a refund after 10 business days:

• Check with your bank or payment provider.

• If the issue persists, contact us at [wolfbeard75@gmail.com].

7. Contact Information

For any questions regarding returns or refunds, please contact:
Email: [wolfbeard75@gmail.com]
Brand: Beard Wolf